At AURORA TECH, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.

1. Return Window

You may request a return within 30 days of receiving your order.

2. Eligibility for Returns

Items must be unused, undamaged, and in their original condition.
Products must be returned with original packaging, accessories, manuals, and any included gifts.
Proof of purchase or order number is required for all returns.

3. Non-Returnable Items

Items damaged through misuse, improper handling, or unauthorized modification.
Products marked as final sale or non-returnable.
Consumable items or accessories that have been opened or used, unless defective.

4. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can arrange a replacement, refund, or return instructions promptly.

5. How to Start a Return

To request a return, please contact our support team with your order number and the reason for return. Once approved, we will provide return instructions.

6. Return Shipping

If the return is due to a product defect, damage in transit, or our error, we will cover the return shipping cost.
If the return is for any other reason, the customer is responsible for return shipping unless otherwise agreed.

7. Refund Processing

After we receive and inspect the returned item, approved refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear, depending on your payment provider.

8. Exchanges

If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.

9. Contact Us

If you have any questions about returns or refunds, please contact our customer support team through the contact information provided on our website.

Last updated: March 14, 2026

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